Welcome to Colorado Peak Style LLC’s FAQ page! Here are some of the most frequently asked questions by our customers and their answers. If you have additional questions, please feel free to contact us.

  1. How do I place an order?
    To place an order, browse our product pages, select the items you would like to purchase, click “Add to Cart”, and follow the on-screen prompts to complete the checkout process. You can pay using a variety of payment methods.
  2. Can I modify my order?
    If you wish to modify an order that has already been placed, please contact the Customer Service team as soon as possible. We will do our best to accommodate your request, but once an order is in the processing status, we are unable to modify or cancel it.
  3. Can I cancel my order?
    You can cancel your order within 24 hours of confirming your order. Please contact the Customer Service team to process your cancellation request. You can request a return after your order has been shipped.
  4. What payment methods do you offer?
    We accept a variety of payment methods, including:

Credit cards (such as Visa, MasterCard, American Express)
Debit cards
Other secure payment methods

  1. How much does shipping cost?
    Shipping costs vary depending on the order total and shipping address. You will see shipping cost information during checkout.
  2. Where can I check the status of my order?
    After placing an order, you will receive a confirmation email with order details and a tracking link. You can also log in to your account and check the order status in the “My Orders” section.
  3. What is the return policy?
    You can apply for a return within 7 days after receiving the item. Please make sure the item is in its original condition and follow our return policy steps. For more information, please visit the “Refund and Returns Policy” page.
  4. The item I received is defective, what should I do?
    If your item is damaged or defective during shipping, please contact us within 48 hours after receiving the item and attach relevant photos and order information. We will provide you with a replacement or refund.
  5. What are the working hours of customer service?
    Our customer service team is open during the following hours:

Monday to Friday: 9:00 AM – 5:00 PM (ET)

Weekends and holidays: Closed

If you contact us outside of office hours, we will respond as quickly as possible.

  1. How to contact customer service?

You can contact our customer service team through our contact page.

Hope the above information is helpful! If you have any further questions, please feel free to contact us. Thank you for choosing Colorado Peak Style LLC, we look forward to seeing you!